Friday, July 22, 2005

Amazon is 10!!

That is good to hear and I thought a good time for me to pat my back and claim to fame for an important contribution I made [No proof - but dead sure about it:)] Amazon did not have a 'ship to multiple' capability - the help desk actaully wanted me to continue making purchases through a lengthy cycle of processing for all the gifts (same one) that i wanted to send out....
why did i not start a online bookstore of my own!!!sigh!!
here's the original email conversation - now history!

-----Original Message-----
From: []
Sent: Wednesday, March 31, 1999 10:12 PM
To: Prakash Dogra/CS/SEEPZ
Subject: Your Inquiry

Dear Mr. Dogra,
Thanks for writing to us at!
I'm glad to hear you are interested in our new Auctions service. We're really excited about our newest venture, and I encourage you to visit this section when you get a chance.
In regards to your suggestion, at this time we have not added the capability for customers to have items sent to multiple addresses in a *single* order. If customers want to send items to multiple addresses, they still must place separate orders for each address.
Please know, your suggestion has been passed along to the appropriate department in our company and is being reviewed. Please don't hesitate to contact us should you have any further questions or comments, and thanks for shopping at!
Best regards,
Anthony Lopez
Earth's Biggest Selection

>X-Mailer: Internet Mail Service (5.0.1460.8)
>Date: Wed, 31 Mar 1999 11:46:22 +0530
>Subject: RE: Auctions is now open
>To: Jeff Bezos
>From: Prakash Dogra/CS/SEEPZ
>Dear Jeff,
>It nice to hear from you about the Auctions. I am sure like Amazon this venture too will scale new heights. Wishing you and your team all the best.
>Second, in December'98 I had tried contacting you and written in an application feature that you should be provide in the book store. This was shipping to multiple addresses in one transaction. I haven't shopped for a
>while but am not sure if it has been implemented. I am enclosing herewith the correspondence I had on it. I look forward to hearing from you on this.
>Prakash Dogra

Dear Prakash,
Greetings from!
Thank you for sending us the thoughtful suggestion to allow shipment to multiple addresses in a single order. I've passed it on to the appropriate department in our organization for consideration. We truly value this kind of feedback, as it helps us continue to improve our store and provide better service to our customers.
Feel free to contact us any time -- we will always be glad to hear your questions or comments. We hope to see you again at!
>Best regards,
> Richard Drawhorn
>Books, Music and More
> >X-Mailer: Internet Mail Service (5.0.1460.8)
> >Date: Wed, 23 Dec 1998 12:55:46 +0530
> >Subject: message for Mr. Jeffrey P. Bezos
> >To:
> >From: Prakash Dogra/CS/SEEPZ
This is an important message for Mr. Jeffrey P Bezos.
Dear Mr. Bezos,
I am surprised to find that Amazon does not offer a simple facility which we in normal parlance term as "ship to multiple addresses" of the same order. Let me try to explain in more detail : I want to send a particular book "ABCD EFGH" to 27 of my associates using Amazon's gifting facility. For this I been instructed by your team to enter my order 27 times !!! It takes about 4 -5 minutes to enter one order and I am supposed to take 27*5 = 135 minutes doing ordering ????
Simple systems of purchase have a facility to order one item and deliver it to multiple locations. Infact, my company has developed over 100 such systems and a ERP system which caters to this facility. I don't see a
reason why such a facility is not available at
I am sure that incorporation of such a facility will increase your sales multifold. Do let me have your feedback and we shall be too willing to assist Amazon implement such a system.
Wishing you a Merry Christmas & a Happy New Year.
Prakash C Dogra

Thanks for writing to us at!
All of the items on an order must go to the same address, so you will need to place a separate order if you wish to have any items sent as a gift. To place a gift order, simply mark the appropriate gift option on Step 3 of the online order form.
For gift orders we will not include prices on the packing slip. You can include a personalized gift message in your order. These services are free of charge. We also offer gift wrapping, for which we charge $2.00 per order.
You can then specify the name and shipping address of the recipient on the shipping address page. If you are sending gifts to different people in the same household, you will want to place separate orders for each recipient, or else indicate in the gift message which item is intended for which recipient.
Please note that if you request shipment of an order to a new address(one you haven't used with us before with the credit card(s) we have on file for you) we ask you to reconfirm the credit card for your own security. This way, should some third party guess your password and attempt to order items for themselves on your account, the attempt would fail. We hope you'll understand that this is a valuable security precaution designed to protect our customers.

Feel free to write back if you have any further questions, and thanks for shopping at!

Best regards,
Kevin Tate
Books, Music and More

> >X-Mailer: Internet Mail Service (5.0.1460.8)
> >Date: Mon, 21 Dec 1998 19:00:42 +0530
> >Subject: ship to multiple addresses
> >To:
> >From:
> >This message is in MIME format. Since your mail reader does not understand this format, some or all of this message may not be legible.
> >------ =_NextPart_001_01BE2CE6.325D5912 Content-Type: text/plain
> >hi,
> >I would like to order a book and ship to multiple addresses -- about 25. How can I do this without having to select the book each time for one copy and address it to one addressee?
> >Regards,
> >Prakash C Dogra

No comments:

Post a Comment